Monday to Friday8.30am to 5.30pm
Saturday, Sunday & Public HolidaysInpatient Ward Round + Home Visits for any unstable or terminal clients
After HoursOutside of our normal hours of operation, Geelong Palliative Care Group uses an on call roster for inpatients under our care at private hospital facilities and Anam Cara, Geelong.
The on call clinician will provide after hours support to community clients in the terminal phase of their illness.
Your queries are important to us. We encourage clients to contact us via the form on our contact page.
If your query is still unanswered, please contact us via phone.
Dr. Caroline Murtagh 0437 502 119
Dr. Eng Eng Ong 0466 660 210
Geelong Palliative Care Group’s service fees for all inpatients at private hospitals follows the policy of the individual hospital. Clients residing at Aged Care Facilities will not incur any out of pocket fee for their private consultations or episodes of care.
Patients residing in their own home, who are being reviewed on a regular basis may be subject to a gap fee in order to facilitate their ongoing care.
In these cases, patients will receive an invoice, mailed to their home, via our billing service providers, namely A2 Medical Billing. We allow a 14 day payment period for all invoices to be settled.
In order to facilitate ongoing patient care Geelong Palliative Care Group waiver any out of pocket costs for patients and their families, whenever possible.
Service Fees may be waivered depending on client’s individual financial circumstances. We would like to continue to do this for as many patients as possible for many years to come. To ensure we can continue to care for this vulnerable people in our community, we would greatly appreciate if anyone who is in a position to help to make a donation, no matter how small, could do so.
Problems or Complaints
If you have any concerns, please feel free to discuss with any of us.
We are keen to get feedback from all of our patients. If you have a complaint and you feel we have not dealt with it to your satisfaction, you may contact the Health Services Commissioner at this address.
Health Service Commissioner
10th Floor, 55 Swanston Street
Ph: (03) 9655 5200
Q:What regions do you cover?
Geelong Palliative Care Group cover all locations between Colac and St Leonards for care in Residential Aged Care Facilities and Patient Home Care.
Q:What about my Privacy?
Geelong Palliative Care Group complies with the National & Health Privacy Principles. Your medical record is a confidential document. It is our policy to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. You have the right to access your personal health information under the Privacy Amendment Act 2000.
Q:What if I take Prescription Medication?
Wherever possible we encourage patients to maintain their GP as their regular prescriber. If this is not an option then we will provide prescriptions for new medications initiated or changed upon medical review.
Q:Do I still follow up on Test Results?
We believe it is very important that you follow up any tests you may have had. We will discuss with you the best way to do this and this may include a further consultation or to phone for your results.
Q:Why aren't you anwsering Phone Calls?
We appreciate that all phone messages are important and we aim to deal with them as efficiently as we can. Our doctors are not able to take phone calls during consultation sessions, unless it is an emergency.
We ask that you leave a voicemail and we will attempt to return all calls within the same working day.
Q:What about Transferral of Patient Information?
We are more than happy to transfer your medical information to other Medical Practitioners as requested by you.